Privacy Policy

Masaj Home Spa & Wellness Services

Effective Date: June 1, 2026

At Masaj, the privacy and security of our customers is a fundamental priority. This Privacy Policy describes the types of personal information we collect through the Masaj application, how we use and protect that information, and the choices available to you. By accessing or using the Masaj app, you acknowledge that you have read and agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of personal information when you use our services:

  • Your full name, phone number, and email address
  • Your current location and service delivery address, used solely to fulfill your booking requests
  • Credit card details or other financial account information, processed securely through our payment providers
  • Information about your device, operating system, and IP address, collected to ensure app functionality and security

2. How We Use Your Information

We use your personal information exclusively for the following purposes:

  • To process, manage, and deliver your booked services accurately and on time
  • To send booking confirmations, service updates, and relevant promotional offers
  • To handle transactions securely and detect or prevent fraudulent activity
  • To analyze usage patterns and enhance the quality and performance of our app and services

3. Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Trusted third-party vendors who support our operations, including service delivery, payment processing, and technology infrastructure, bound by confidentiality obligations
  • Government authorities or law enforcement agencies where required by applicable law or in response to valid legal processes
  • In the context of a merger, acquisition, or sale of business assets, where your information may be transferred as part of the transaction, subject to equivalent privacy protections

4. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls.

Please note that no method of transmission over the internet or mobile network is completely secure. While we strive to protect your data, we cannot guarantee absolute security and encourage you to take appropriate precautions when sharing information online.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

  • Account & Booking Data: Retained for the duration of your active account and for up to 3 years after your last interaction with our services
  • Payment Information: Retained only for as long as required to complete the transaction and comply with applicable financial regulations
  • Device & Technical Data: Retained for up to 12 months for security monitoring and analytics purposes

6. Data Deletion

You have the right to request the deletion of your personal information at any time. To submit a data deletion request, you may:

  • Submit a request through the Masaj app via the Account Settings > Privacy > Delete My Data option
  • Contact us directly by email at [email protected] with the subject line "Data Deletion Request"

Upon receiving your request, we will process it within 30 days and confirm deletion via email.

7. Your Rights & Choices

You have the following rights regarding your personal information:

  • You may unsubscribe from marketing communications at any time by following the opt-out instructions included in any such message
  • You may disable location access at any time through your device settings. Please note that disabling location may limit certain features of the app
  • You may request access to or correction of your personal information by contacting us at the details provided below

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will notify you via email or through a prominent notice within the Masaj app prior to the changes taking effect. Your continued use of the Masaj app following any updates constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: